Make your return refunds effortless with the latest Flits x Return prime integration

With Return prime and Flits integration instantly issue store credit refunds, improve your return management, and win customer loyalty.

When it comes to e-commerce, no one really likes dealing with returns, neither customers nor merchants.

For merchants, returns mean extra shipping costs and the risk of losing inventory if products come back damaged. For customers, it’s the hassle of raising support tickets, waiting for pickups, and then wondering when the refund will finally show up in their wallet or as store credit.

This whole process is often so slow and frustrating that many shoppers choose not to come back. But if returns are smooth and quick, you have a chance to turn a negative experience into lifelong loyalty.

That’s why Flits and Return Prime have come together to make returns easier for everyone.

Flits lets you issue refunds as store credit so you can keep revenue in your business and encourage repeat purchases. Return Prime simplifies the return and exchange process for both you and your customers.

Until now, you had to manually issue store credits—one by one or in bulk. But with the Flits + Return Prime integration, you can automate it all. In just a few clicks from your Return Prime admin, refunds via store credit are processed instantly.

Key Benefits of Return Prime x Flits integration  

Save Hours of Work
Automatically issue refunds as store credit, no more manual entries or follow-ups.

Delight Customers with Fast Refunds
Customers receive store credit instantly after return approval, reducing frustration and increasing trust.

Keep Revenue in Your Business
Store credit encourages customers to shop again instead of taking cash refunds elsewhere.

Streamline Return Management
Centralize your return processing and refund tracking in one place.

Enhance Customer Loyalty
A smooth, transparent return process keeps shoppers coming back.

How to Set Up the Integration in Minutes

1. Install Flits and Return Prime
   
   • Flits App
     
   • Return Prime Returns App
     
2. Enable Store Credit
   
   • From your Flits admin, activate the Store Credit feature.
     
3. Connect the Apps
   
   • In Flits, go to Integrations > Return Prime.
     
   • Click Generate API Keys.
     
   • Copy and paste these keys into Return Prime’s Flits integration section.
     
4. Start Automating Refunds
   
   • Approve the return request in Return Prime.
     
     
     
     
   • Select Refund via Flits Store Credit.
     
     
     
   • The credit will be issued automatically.
     
5. Monitor Refund Activity
   
   • View all credits anytime in Flits Admin > Loyalty Program > Activity.
     

Integration Eligibility

This integration is available for merchants on the Established plan.

Ready to Transform Your Returns?

Simplify your return management, improve customer satisfaction, and increase repeat purchases.

Install Flits and Return Prime today to start automating store credit refunds.

Frequently asked questions

What is store credit?
Ans. Store credit is a type of virtual balance issued to a customer’s account that can be used for future purchases. Instead of refunding money to a card or bank account, you give the customer credit to spend in your store.

Why should I use Return Prime for returns?
Return Prime helps you automate and simplify returns on Shopify. It lets customers self-serve returns and exchanges, generates return labels, issues refunds or store credit, and provides a branded return portal. You save time, reduce manual work, and keep customers happy—all while tracking return data to improve your business.

Why should I issue refunds as store credit?
Ans. Refunding with store credit has several advantages:
Encourages customers to buy again
Keeps revenue within your business
Reduces transaction fees and processing delays
Provides a faster, smoother experience for shoppers

When should I offer store credit refunds instead of cash refunds?
Ans. Many merchants choose to offer store credit refunds when:
1. They want to increase repeat purchases
2. They want to issue instant refunds

Can I track all issued store credits?
Ans. Yes. Using apps like Flits, you can view and manage all store credit activity in your admin dashboard. This makes reconciliation and reporting easy.

What’s the difference between Shopify store credit and Flits store credit?
Ans, Both credits work the same for customers—they can be used at checkout to pay for orders.
Main Difference (Source):
Flits credit is issued via the Flits app for returns, loyalty rewards, referrals, or promotions.
Shopify credit comes from Shopify’s built-in tools like gift cards or manual adjustments.