At Flits, we’re committed to constantly improving our services to better serve our valued merchants. That’s why we’re excited to announce a significant update to our billing structure. This change is driven by our dedication to providing transparent, user-friendly pricing that aligns with our merchants’ needs and supports their growth. Here’s a closer look at why we made this decision and how it benefits you-
1. Why Now?
The decision to introduce a new billing plan stemmed from feedback from our merchants. We recognized that our previous billing model, which was based on the number of customers, led to confusion and frustration. Merchants often questioned the justification of billing based on customers, especially when they had numerous inactive users who didn’t place orders. To address this, we’ve shifted to a billing structure based on the number of orders. This not only provides clearer pricing but also directly correlates with sales, ensuring fairness and satisfaction for our merchants.
In short, we believe that we should grow when merchants grow.
2. Strategic alignment
Our new billing plan is in perfect alignment with our company’s vision and objectives. We’re focused on fostering merchant growth, and this update reflects that commitment.
Additionally, features like our Analytics tool empower merchants with valuable insights, further driving their success. We launched this feature so merchants can monitor their growth as a result of using Flits’ features.
As our merchants thrive, so do we, reinforcing our belief in celebrating every milestone in the ecommerce journey.
3. Addressing previous shortcomings
We identified several challenges with our previous billing model, particularly regarding add-on options. Many merchants found the add-on structure confusing, as it deviated from the norms within the Shopify ecosystem. While our intention was to ensure fair pricing by only charging for what was used, the reality was that this approach caused confusion.
With our new plan, all features are included in the pricing tiers, eliminating confusion and providing a streamlined experience.
4. User benefits
Our revamped billing structure brings a host of benefits for our users. From transparent pricing based on Shopify order lists to the inclusion of all features in the plans, merchants can expect clarity and simplicity. We’re also offering a free starter plan for up to 200 orders, ensuring accessibility for businesses of all sizes. By transitioning to an order-based model, we’re optimizing server usage, reducing hiccups, and aiming for a seamless experience for our users.
5. Ensuring competitiveness
To ensure that our new billing plan remains competitive within the Shopify app store, we’ve made it easier for users to compare plans. By eliminating the add-on structure and providing clear pricing tiers, merchants can make informed decisions that suit their needs and budget.
6. Transition and support
We understand that transitioning to a new billing plan can be challenging, which is why our dedicated support team is here to assist every step of the way. From guiding users through the transition process to recommending an ideal plan structure based on their previous features and requirements, we’re committed to making this transition as smooth as possible. We are also adding detailed F.A.Q.s to guide our merchants.
Additionally, we’re offering a 30-day money-back guarantee to provide peace of mind to our merchants.
Our new billing structure is a significant step forward in our ongoing commitment to supporting the growth and success of our merchants. With transparent pricing, streamlined features, and dedicated support, we’re confident that this update will empower our users to thrive in the ever-evolving world of e-commerce.
Thank you for choosing Flits in your e-commerce journey.
